Returns and Exchanges
To initiate a return, exchange or warranty claim please contact us. See our return policy below for more information.
Return Policy
Exchanges and returns are welcome on Lubdub Collection items within 20 days of shipment of item(s). Apparel items must be in new, unwashed, unaltered, and unworn condition.
All sale items, compression socks, and customized items including unit apparel* and items with sleeve credentials added are final sale.
Returns: the customer is responsible for the shipping cost to return to us and a refund will be provided to your previous method of payment within 5 days of arrival back to Lubdub Apparel.
Exchanges: Lubdub will cover the return shipping cost on exchanges of scrubs. For non-scrub related purchases, customer is responsible for the shipping cost to return to us and we will cover the cost to ship your new apparel piece back to you. Exchanges will be shipped within 5 days of arrival of exchanged item.
Gift Cards: Gift card returns can be requested within 20 days of purchase and must only be requested by the purchaser. Refund will be credited to the method of payment used to purchase the gift card only. Gift cards cannot be returned or redeemed for cash.
*Unit Apparel (includes all Grad/Alumni orders): As all team orders are custom made to order and we provide detailed measurements of all garments in our Sizing Guide, all team apparel is final sale. If you have issues with your order despite following the sizing guide in detail, please contact us.
Warranty policy
Yes! We have a warranty policy - the quality of your items matters to us.
Contact us if your apparel piece has a manufacturing issue and our team will assess for qualification of repair, partial refund, or in some cases, a replacement.
We will require unaltered images of the apparel item to initiate a warranty claim.
We are not responsible for any damage unrelated to manufacturing including regular wear and tear as well as warranty claims placed after one year of purchasing.
Initiate a return
Contact us to initiate a return or exchange. We will return your email within 1 business day, during regular business hours.
Order numbers and emails are required to initiate a return
Let customers speak for us
from 341 reviewsI own at least ten Tee shirts from Hellolubdub ,they are all super comfy ,love the material.I love it 💜
The Mystery Bundle was for sure the best call for me. Took the guessing out of it and loved all the items I received. So soft, comfy and warm. LOVED IT!!
Love the fit and design of the scrub top. Sizing is just ok, not too tight and not too loose. Hellolubdub scrubs makes me look smart and I love them. Coming back to buy more colors. Please make other colors available!!! I am becoming addicted to the scrubs
Scrubs are very comfy and I love the feel against my skin. Would definitely buy again
LubDub has graciously donated a few items for our charity event and we could not be happier to feature clothes made with so much love. Shirts are light, comfortable and such a stand-out piece!
So happy with my purchase of this crewneck sweater. I love the logo on the front, the overall fit of the sweater - very comfortable. Fast shipping & delivery. Highly likely I will be purchasing this sweater in the other available colours as well.
I live in these pocketed sweatshirts at work because they are super cozy and the zippers on the pockets mean my things stay inside my pockets! I have 2 of these with the retro design (one registered nurse and one mental health) and I have received so many compliments on the design! My MH residents have been asking me where I shop because they want some too.
In total I have 5 pocketed crew necks, one tshirt, one longsleeve, and 2 zippered hoodies. Zero complaints with all! They wash well, wear well, and last! I wear a small usually but upsize to a medium in the sweatshirts for a looser fit.
Overall, you cant go wrong with LubDub.
I previously purchased these pants in medium, which were a bit loose. I’m 5’10” 170lbs. I now purchased the same pants in small and they’re a nice snug, but not too snug fit! I love them!
I love my Lubdub hoodies! Do I have an excessive number of hoodies already? YES!!! But the other ones are not as soft as my Lubdub ones and I wear one every shift. Everyone loves the designs too!
I love these pants! They fit my pear shape perfectly and they are so soft! My favourite pants so far!
I am very happy with the t-shirts I recently purchased!
Very comfy, soft hoodie. Cute stethoscope design. Getting lots of compliments.
The logo is so cute and it fits so well, and so comfortably. The material is nice and soft while being good quality. 10/10 will buy again.
I purchased this sweatshirt in the port color size large. I am usually a medium but wanted an oversized look. The sweatshirt is so soft and comfortable and fits just as I was hoping. I don’t want to take it off! And the color has a beautiful heathered look to it. Will definitely purchase from Lub Dub again.
Best scrub pants it found yet! I sized down based on other reviews and got petite length (I normally wear medium bottoms as I don’t like skin tight and am kind of between sizes). For reference I’m 5’4” and the length is perfect for a jogger, they don’t turn into flood pants when sitting. They’re soft and have the perfect pocket amounts/placement. I was worried sizing down but definitely recommend. The waist is a bit loose but that’s my body shape, the draw string fixes that problem!